My browser doesn’t support WEB Bluetooth Low Energy (BLE).

To be able to use the STORZ & BICKEL Web App, you have to use a browser, which supports WEB BLE on the corresponding operating system. We recommend Bluefy for iOS and MacOS and Chrome for Windows and Android.

For iOS devices, you can also use the WebBLE ($ 2.29) browser:

My browser can’t detect any connectable devices.

Your browser device needs to support Bluetooth® in order to connect to the CRAFTY. If it does, please make sure to enable Bluetooth®. Restart the browser and try again.

Currently the latest version of Chrome on Android, which is Version 80.0, doesn't support our Web App. However, as WEB BLE on Chrome is still in beta, this might change again. We will keep this information updated.

I want to use the STORZ & BICKEL Web App offline.

You can! The STORZ & BICKEL Web App is a Progressive Web App. Hence, once visited, you can use the STORZ & BICKEL Web App without internet connection. You’re even able to install it on your device.

I can’t tell which of the Bluetooth devices is my VENTY, CRAFTY or HYBRID.

VENTYs are shown as "VY___123" (last 3 numbers of your serial number instead of "123")

CRAFTYs are shown as "Storz&Bickel" and "STORZ&BICKEL".

HYBRIDs are shown as "S&B VOLCANO H".

If you need to distinguish between several devices, the reception signal next to the device name might help, as it indicates which is the closest one to the browser device. If you move it towards the device, the signal will respond accordingly.

My issue is not listed.

Please send us a message, with a description and, if possible, screenshots showing the issue.